The Priority Pass feature, which was added alongside the 2020 Winter Wonderland event, lets players queue up as “flex” which would often lead to them playing as lower-demand roles such as support and tank.
As a prize for filling in on these matches, players are given tickets that can be cashed in to speed up queue times for more highly-demanded roles, primarily DPS. The problem, however, is that these tickets are awarded regardless of whether or not the flex player’s team wins or loses.
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