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PSA: Stay away from ProGuides' shady business practices

LoL /r/leagueoflegends /u/[deleted] 296 comments

So I just received a text today notifying me that ProGuides has charged me 96 USD (85 EUR) for an annual subscription.

Since I have only used their service a couple of times (last time in April) I had of course completely forgotten about my subscription, so I immediately contact them, asking if it was possible to get a refund.

[They respond:] (https://imgur.com/a/8EiiK4a)

Although this, of course, is obviously a botted answer, it doesn't address my refund request at all.

Non-the-less, I provide them with the info they need to verify my subscription; while correcting their incorrect statement, about the subscription costing 60 USD (I was charged 96 USD).

Take a look at the following response:

Again, the response from ProGuides completely fails to address my refund request, while giving a nice slap to the face, with a nice corporate description of their services, and a "one time courtesy of 3000 PG point bonus, worth 30 USD [!?!?!?]", so I can "get the most out of [their] amazing service".

My goal with this post is twofold;

  1. A PSA to all current subscribers that ProGuides have raised their prices, and they will charge you without notifying you of the price increase.

  2. A PSA to all potential future subscribers of ProGuides; stay away from this site.

Despite having been a subscriber of theirs for a year now (I stopped playing recently), their site has been completely useless.

If you are above platinum, don't even bother paying for their services, you will improve with content that is free elsewhere. I have only used their website twice in the span of a year, where I hired "challenger" coaches, only to find out later that they are peak diamond 3 players.

TLDR:

  1. Despite not using their service at all, ProGuides refuses to give refunds.

  2. They have raised their annual subscription rate, from 60 USD to 96 USD, without notifying their customers (edit: nor their customer support staff, as the first image shows :D)

  3. Stay away from ProGuides, as it is a shady website, with sub-par customer support, and sub-par coaching, that is freely available elsewhere.

Thanks for reading.

Edit: A lot of replies have advised me to contact my bank and ask for a chargeback.

User /u/kleefchief has been extremely helpful by referring me to this website: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Paragraph 2 "If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification."

Which I will use in my claim. This only applies within the EU afaik, but I hope this may help some of you out there that might have had some run-ins with ProGuides (or other online services for that matter) :)

Edit 2: LOL okay. I will put down my pitchfork. Thanks to reddit, without even contacting my bank or responding to ProGuides, I just received a mail telling me that I'm receiving a refund. I'm keeping this post up though, as it may hopefully be of use to others in the future. https://imgur.com/a/UtG4qGK

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