Interview with OpTic's LoL General Manager Romain
My role is to make sure everyone is doing their jobs. Being a general manager requires me to have a macro idea of all tasks involving the team, an overview of all the players’ needs, and trust in my people when it comes down to micro-execution.
You have to coordinate a bunch of humans towards a common direction: making sure everyone trusts each other and making sure they never rest on their laurels. Complacency is the worst enemy of a competitive mindset.
The overall focus is not on “winning,” but on “identifying a winning process.” So the day you stop winning, you just go back to the process. If you don't know how to win, and you leave it to “luck,” then the day you lose, you are doomed.